Shipping Policy

Last Updated: 11th December 2025

At Oz Off Road, we strive to ensure that your order arrives promptly and in perfect condition. However, please note the following important details regarding our shipping and delivery policies.

Where Do We Deliver?

We deliver anywhere in Australia.

When Do We Dispatch?

In-Stock Items

If your item is in stock at our Penrith warehouse, it will be dispatched within 12–24 hours from the time of order, Monday through Friday. Orders placed on weekends will be dispatched on the following Monday.

Out-of-Stock or Special Orders

If the item is not currently in stock and needs to be ordered from our supplier, we will promptly contact you to confirm the order details and provide an estimated delivery timeframe. We’ll ensure you are fully informed of any additional shipping timelines.

Between What Hours Do We Deliver?

We use trusted carriers including TNT, FedEx, and Australia Post to ensure your order arrives safely and promptly.

  • Delivery Days: Monday to Friday
  • Delivery Hours: 9:00 AM – 5:00 PM (local time)
  • Weekends & Public Holidays: No deliveries are made

Delivery times may vary depending on your location and the carrier. Tracking information will be provided once your order has been dispatched, so you can monitor your parcel’s progress.

How Do We Provide Shipping Information?

Once you've made your purchase, we keep you informed every step of the way:

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with a summary of your order and estimated processing times.
  • Shipping Notification: Once your order has been dispatched, you will receive a second email containing:
    • The carrier used for your shipment (e.g. TNT, FedEx, or Australia Post)
    • Your tracking number so you can track the status of your delivery
  • Tracking Information: Using the tracking number provided, you can follow your order’s progress and receive updates on its journey to your delivery address.

If you have any questions or need further assistance, please contact us at:
Email: enquiry@ozoffroad.com.au
Phone: 1300 760 131

What Are the Delivery Costs?

The cost of delivery for your order depends on several factors, including:

  • Location: Delivery costs may vary depending on whether your address is in a metropolitan area or a more rural or remote location.
  • Size & Weight: Larger and heavier items may incur higher shipping fees.
  • Shipping Carrier: The carrier chosen for your delivery (e.g. TNT, FedEx, or Australia Post) will also influence the final cost.

You will be able to view the exact shipping cost during checkout before confirming your purchase. We strive to offer fair and competitive shipping rates, and any applicable fees will be clearly displayed.

What Are the Delivery Times?

Standard Shipping (In-Stock Items)

  • Metro Areas: 2–4 business days
  • Regional Areas: 4–7 business days (depending on location)

If the item you’ve ordered is not in stock and needs to be ordered from our supplier, we will notify you directly with an estimated delivery timeline.

Express Shipping

  • Processing Time: Express orders are processed and leave our warehouse within 1–2 business days.
  • Metro Areas: 1–2 business days after dispatch.
  • Regional Areas: 2–5 business days after dispatch.

Please note that delivery times may be affected by factors such as carrier delays, weather conditions, peak periods, and the delivery address.

Special Orders or Supplier Items

If the item you’ve ordered is not in stock and needs to be sourced from a supplier, we will contact you directly with more information about the estimated delivery time.

Shipping Times & Delays

Shipping Times

Shipping times are estimates only and may vary depending on the carrier, shipping method, and your location. We are not responsible for delays caused by the shipping carrier or external circumstances such as weather, holidays, peak periods, or other unforeseen events.

Once your order is dispatched, we are unable to control the delivery timeline and cannot guarantee an exact arrival date. Please allow for potential delays.

Shipping Delays

Refunds for Delayed Shipping: We do not offer refunds or compensation for any delays caused by shipping carriers. If your order arrives later than expected, please reach out to the carrier directly for more information on the status of your delivery.

Shipping Errors: In the rare event that we make an error with the shipping of your order, please contact us immediately and we will work with you to resolve the issue.

Important Note

By placing an order with us, you acknowledge that you understand that we do not offer refunds or compensation for shipping delays caused by third-party carriers or external events beyond our control.

If you have any further questions or concerns about your delivery, please don’t hesitate to contact our customer service team at enquiry@ozoffroad.com.au.

Customs & Duty Charges (International Deliveries)

Deliveries to some countries may incur customs and import-related fees on arrival. Please check with your local authorities, as all additional charges are the responsibility of the purchaser.