Privacy Policy

INTRODUCTION

This is the privacy policy of Oz Off Road Pty Limited ABN 61 656 108 593 (“Oz Off Road”, “we”, “us”, “our” as the context may require). The purpose of this policy is to clearly state how Oz Off Road intends to meet its obligations under the Privacy Act and related laws, the Australian Privacy Principles (‘APPs’) set out in the Privacy Act 1988 (Cth) (‘Privacy Act’) in relation to the personal data it collects from all its Australian customers.

Our Privacy Policy details the sort of information Oz Off Road may collect about you, how Oz Off Road manages, uses and discloses your personal information, sets out some of your privacy rights in relation to personal information and advises how you can contact us with privacy queries.

By accessing, browsing or using any website owned and/or operated by Oz Off Road (each a ‘Website’) or otherwise providing your information to us, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. We are constantly developing and enhancing our use of online technologies and make reasonable efforts to ensure we keep this Privacy Policy and related documents up to date in this regard. Since this Privacy Policy is subject to change without prior notice, you should check back on this Privacy Policy regularly. All changes are effective from the date we post the revised Privacy Policy. In particular, by continuing to use the Website(s) after the Privacy Policy has been varied or by otherwise providing your information to us, you agree to be bound by the variation.

OUR PRIVACY COMMITMENT

Oz Off Road is committed to protecting the privacy of your personal information or personal data, as defined below (hereafter referred to, collectively, as “Personal Information”). We strive to manage your Personal Information in an open and transparent way consistent with this policy.

“Personal Information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, these types of information could include your name, contact details, age, and health information.

“Personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which the organisation has or is likely to have access.

This Policy applies to all of the entities within Oz Off Road.

Oz Off Road will only use your Personal Information when it is necessary for us to deliver you a service or perform other business functions and activities as reasonably necessary.

Oz Off Road will not use or disclose your Personal Information for purposes unrelated to the services we provide, unless we first obtain your consent.

How and why does Oz Off Road collect and hold your Personal Information?

Oz Off Road will only collect Personal Information about you by lawful and fair means, and not in an unreasonably intrusive manner. We collect Personal Information from you in a variety of ways, being when you knowingly provide it to us, such as through our Website(s), via email correspondence, when you enter competitions, when you submit an online enquiry or customer feedback, when you subscribe to mailing lists or other services, or otherwise as allowable under law. We aim only to collect Personal Information that is necessary to carry on our business and to supply you with the goods and/or services that you have contracted or requested us to provide. However, we may also collect information about you to do internal research and to conduct market research for our own purposes.

It is Oz Off Road’s usual practice to collect Personal Information directly from you when you:

• complete any online form on our online payment gateway;
• subscribe to one of our social media channels;
• enter an Oz Off Road trade promotion or competition;
• purchase an Oz Off Road gift card;
• request delivery of Oz Off Road products;
• make a purchase, redeem a gift card, return or exchange a product where we request you to verify your identity;
• speak with us, or one of our representatives directly during a product or sales enquiry; or
• contact us directly by telephone, via mail, e-mail or online via our websites or social media channels.

While we endeavour to only collect Personal Information from you directly, we may also collect information about you from the following sources that you may be unaware of including:

• third parties (such as agencies on our behalf or our commercial partners);
• public directories and listings;
• personal interactions with Oz Off Road employees; and
• electronic information from email or the Internet.

Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible, and Oz Off Road may need to collect Personal Information from you to provide you with a delivery or other service. In some cases, if you do not provide the required Personal Information, we will not be able to provide you with the good or service you are seeking.

What kind of Personal Information does Oz Off Road collect and hold?

The types of Personal Information Oz Off Road may collect includes your:

• name;
• residential, business, and postal address;
• email address;
• contact telephone numbers;
• identification details;
• activities, including but not limited to lifestyle and other interests; and
• other information that you provide to us, workplace/place of business, date of birth, title or gender.

Before collecting information of a sensitive nature or information relating to an individual’s health, we will seek consent from the individuals concerned. For instance, we may collect information regarding your racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information or some aspects of your biometric information, with your consent.

How does Oz Off Road use and disclose your Personal Information?

We use your Personal Information for a variety of reasons including, but not limited to the following:

• to provide services and products to you;
• to answer your inquiries and deliver customer service to you;
• to tell you about other products that we think may be of interest to you;
• to enable us to undertake a credit assessment;
• to maintain and improve customer services;
• to manage your gift card balance;
• to meet our legal obligations;
• to consider making offers for employment purposes;
• to manage and resolve any legal, consumer or commercial complaints and issues;
• to carry out internal functions including training; and
• to conduct marketing research and analysis.

When Oz Off Road collects Personal Information from you, we will use it for the reasons we collected it and for other reasonable business purposes, which may include:

• to database, store and process your personal information to provide you with the goods and/or services you have requested;
• to enable us to improve and develop our products and services;
• to understand your needs, to customise services to meet your needs and preferences, and to provide you with a better service;
• market research;
• development of websites and other value-added services for our customers;
• development of programs or material that may benefit our customers;
• connecting you with third parties that provide goods and services you are likely to be interested in, based on our interactions with you; and
• tailoring communication in order to confer information that is relevant and useful.

In what circumstances will Oz Off Road disclose your Personal Information?

While conducting our business and providing our products and services to you, we may disclose your Personal Information to third parties subject to the below.

We only generally only use and disclose your Personal Information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and/or services requested, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:

• you have consented to the disclosure;
• you would reasonably expect, or have been told, that your information is passed to those individuals, businesses, or agencies; or
• it is otherwise required or authorised by law.

If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information before we share your Personal Information with them.

Who do we disclose your personal information to?

We may disclose your personal information to:

• another Oz Off Road related business or entity, or our contractors, suppliers or service providers for the purposes of providing products and services on our behalf and performing our administration and other operations, including accounting and finance checks, IT, marketing, record keeping and statistical purposes, market research, safety purposes, fulfilment services and/or Website traffic analysis; to companies that perform services on our behalf, such as delivery companies, data entry service providers, trade promotion or gift card administration and account management providers;
• professional advisers (such as lawyers or auditors);
• payment systems operators and financial institutions;
• other organisations with whom we have contractual agreements; and
• law enforcement agencies or government authorities upon lawful request.

In all circumstances where your personal information is disclosed, any third parties collecting your information will have their own obligations regarding treatment of your information, and if you have any concerns about those parties you should liaise with them directly. We will only use sensitive information we hold about you for the primary purpose for which it was collected or for a purpose directly related to the primary purpose, and where you would reasonably expect us to use or disclose it for that purpose.

We will also not disclose your information to any entity outside of Australia.

If you wish to adjust your marketing preferences, our Website/s may provide you with opt-in/opt-out preferences and if so, you should use those to tailor your experience to your liking.

Use of Government Identifiers

Oz Off Road will not use or ask you for any Government Identifiers, such as driver's licence number, passport, Medicare number or Centrelink number as its own identifier of individuals.

Storage and Security

We will take all reasonable steps to ensure that your Personal Information is stored securely and is protected from misuse and loss and from unauthorised access, modification, or disclosure. Any information that we no longer use for the purposes contained in this policy is destroyed. The exception to this may be information required for possible data analysis at a future date, or information we are legally required or advised to hold for specific time periods. Wherever practicable subject to the above, the information will be retained in a form that does not allow you to be identified.

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone other than those authorised to access the information for the purposes stated above. We will endeavour to make reasonable efforts to ensure that the personal information that we collect about you is stored securely both electronically on our database servers and physically via our filing systems managed by us in Australia, and to keep this information accurate, up to date, complete and relevant. We ensure only those necessary have access to your personal information. Physical, electronic and managerial procedures have been put in place to reasonably secure any information collected from misuse, interference or loss, and in order to prevent unauthorised access, modification to or disclosure of that information. We utilise systems, services and third party platforms to manage and store your personal information that are located outside of Australia. However, we will never lose effective control of your Personal Information other than as detailed in this Privacy Policy.

Website Usage

Our Website/s are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.

We use secure payment platforms to process online orders in an SSL-secure environment. Customers can see their cards being debited in real time.

We take Website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. All our websites use 2048-bit SSL with up to 256-bit encryption for capturing personal information and processing transactions. We do not store your credit card or banking details.

To ensure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your computer.

Cookies and other web use tracking technologies

The use of cookies and other information is used on our Website/s to optimise the viewing experience, troubleshoot any problems and better serve content. A cookie is a piece of information that our web server may send to your machine when you visit our Website/s. The cookie is stored on your machine but does not identify you or give us any information about your computer, so is not personally identifiable information under Australian law. A cookie helps us to recognise you when you re-visit our Sites and to co-ordinate your access to different pages on the Website/s. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

The “cookies” that are shared with your computer cannot be used to discover any Personal Information such as your name, address or email address they merely identify your computer to our Website/s when you visit us.

We collect information using “cookies” and other tracking technologies for the following reasons:

• to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
• to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
• to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
• when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

Links to Third Party Sites

Whilst links to third party sites may be provided on our Website/s, once you have used these links to leave our Website, you should note that we do not have any control over that other sites and are not responsible for the content or practices of these third-party sites.

Remember, this Privacy Policy is strictly limited to our collection, storage and use of personally identifiable information collected via the Website/s or otherwise in the course of our business, and does not apply to any third parties. These links are provided for your convenience and do not represent Oz Off Road’s endorsement of any linked third-party site. You should exercise caution when visiting such sites and we recommend that you check the privacy policies of these third parties prior to providing them with your Personal Information.

Your Rights, Access and Correction of Information

You may request details of Personal Information held about you by Oz Off Road except where law allows us to refuse your request, in which case we will provide reasons why we have refused. A small access fee may be payable to provide this information. We may provide you with this information verbally or in writing, as may be appropriate. If you would like a copy of the information held on you, please send an email to our Privacy Officer (details can be found at the base of this document).

We will take reasonable steps to amend or correct your Personal Information to keep it accurate and up to date. If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible (details can be found at the base of this document). We will promptly correct any information found to be incorrect.

How you can notify us of a privacy concern or contact our Privacy Officer

If you:

• have queries, concerns, or would like to make a complaint about the manner in which your personal information has been collected or handled by Oz Off Road; or
• would like to request access to or correction of the personal information we hold about you;

Please contact Oz Off Road Privacy Officer by telephone on (02) 4730 5552 or by email on enquiry@ozoffroad.com.au.

We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time or the time required by the Privacy Act.

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:

The Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.